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Just got back from HODES Champ Camp in Chicago. For those who aren’t coworkers of mine, Champ Camp is a three-day seminar run by HODES leadership and SMEs where various HODES employees from each office in the U.S. and Canada are invited to participate in activities designed to engage us in thinking critically about how we can better serve our clients with respect to just about all of our practice areas and in turn share this with our coworkers at each branch.

It was a tremendously productive three days packed with nonstop idea sharing and reinforcement of why our products and services are second to none. At the end, we were asked to define what each individual took away from the event and in turn debrief with our coworkers when we return to the branch. A few key messages that resonated with me:

1. HODES employs a lot of really smart people that are widely considered the foremost authorities in their fields (subject matter experts) and it is pretty incredible to have these people at my disposal.
2. We get so caught up in servicing requests, and are so quick to offer potential solutions, but determining/assessing client goals and figuring out how we’re going to measure success BEFORE we strategize are paramount, and I vow to become more actively data-driven with my clients. It’s the “start with the end in mind” philosophy.
3. I am a terrible bowler.

So clients: You’ve been warned. I’m going to be asking for a lot more information out of you, and I look forward to seeing how we can elevate our level of service to you as a result.

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